FREQUENTLY ASKED QUESTIONS
Ship time ranges from 1-4 weeks depending on proximity to Detroit, MI & the destination country's policies related to international shipments in the wake of COVID-19. Due to the rapidly changing international shipping landscape as related to COVID-19, international transit times may be extended.
We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge — simply submit a customer service request with a photo of the items in question & one of our representatives will issue an immediate replacement. We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.
You can ship the item to
2601 Swansea Rd. Upper Arlington
Upper Arlington,, OH 43221
Because our production facility is automated for processing orders as fast as possible, the time to make changes to your orders is often limited. Any requests to change an order must be submitted before the item has entered production. We offer for sellers the ability within their CustomCat app dashboard to put an order on hold & make changes to the shipping & order details before the items enter production. Once an order has entered production, it is going to be decorated & we are no longer able to edit the order.